Having issues using your Starbucks gift card? You’re not alone. Many Starbucks customers have experienced problems where their gift card is suddenly declined at the register or online. Don’t worry – in most cases, this issue can be easily fixed with a few simple troubleshooting steps.

If you’re short on time, here’s a quick answer to your question: The most common reasons a Starbucks gift card may not work are if the card has expired, the card has a low/no balance, there are website/app errors, or the card number was entered incorrectly.

Trying these basic troubleshooting tips should get your Starbucks card working again:
Check the balance; make sure the card hasn’t expired; double check the card number was entered correctly; restart the app/website; or contact Starbucks customer service for help.

Verify Your Starbucks Card’s Expiration Date and Balance

When your Starbucks gift card is not working, it’s important to first verify the card’s expiration date and balance. These two factors can often be the culprit behind any issues you may be experiencing.

By taking the time to check these details, you can ensure that your card is still valid and has the necessary funds for your next coffee fix.

Check the Expiration Date Printed on the Card

One of the first things you should do when troubleshooting your Starbucks gift card is to check the expiration date printed on the card. Over time, gift cards can expire, rendering them unusable. To avoid any disappointment, make sure to carefully examine the date and ensure that your card is still valid.

If you find that your card has expired, don’t worry! You can contact Starbucks customer service or visit their website to inquire about getting a replacement card.

Call to Check Your Balance if Unsure

If you’re unsure about the remaining balance on your Starbucks gift card, it’s a good idea to call and check. This can help you determine if the card still has sufficient funds for your desired purchase.

To check your balance, simply call the number provided on the back of the card and follow the prompts. Alternatively, you can also check your balance online through the Starbucks website or using their mobile app. By verifying your balance, you can rule out any issues related to insufficient funds.

Remember, keeping track of your gift card’s expiration date and balance is essential to ensure a smooth and enjoyable experience when using it at Starbucks. By taking a few moments to verify these details, you can avoid any potential issues and continue enjoying your favorite drinks and treats from Starbucks!

Double Check You Entered the Card Details Correctly

If you are experiencing issues with your Starbucks gift card, the first step is to ensure that you have entered the card details correctly. Mistakes happen, especially when entering long strings of numbers. Here are a couple of things to double-check:

Compare Numbers Carefully When Entering Online/In App

When entering your gift card details online or in the Starbucks mobile app, it’s essential to compare the numbers carefully. Even a single digit error can cause the card to appear as invalid. Take your time and make sure you enter each digit correctly, paying close attention to zeros and the distinction between letters like “O” and numbers like “0”.

If you are unsure, double-check the numbers on the physical card to ensure accuracy.

Try Re-Scanning In Store if Card Not Scanning

If you are trying to use your gift card in-store and it’s not scanning, there could be a problem with the card’s barcode. Before assuming that the card is faulty, try re-scanning it. Ensure that the barcode is clean and not scratched.

Sometimes, a simple cleaning or repositioning of the card can make it scannable again. If the problem persists, don’t hesitate to reach out to a friendly Starbucks barista for assistance.

Troubleshoot App and Website Issues

Force Close and Reopen the Starbucks App

If you are experiencing issues with your Starbucks gift card on the mobile app, one of the first troubleshooting steps you can take is to force close the app and then reopen it. This simple action can help resolve minor glitches or bugs that may be causing the app to malfunction.

To force close the app on an iPhone, simply double click the home button and swipe up on the Starbucks app card. On an Android device, you can access the app switcher by tapping the square or recent apps button and swipe away the Starbucks app.

Once you have closed the app, wait a few seconds and then reopen it to see if the problem has been resolved.

Try on a Different Browser if Website Not Working

If you are encountering issues with your Starbucks gift card on the website, such as not being able to load the page or complete a transaction, it could be a browser-related issue. One way to troubleshoot this is by trying to access the website using a different browser.

For example, if you are currently using Google Chrome and experiencing difficulties, try accessing the Starbucks website using Mozilla Firefox or Microsoft Edge. Sometimes, certain browser settings or extensions can interfere with the functionality of a website.

By using a different browser, you can determine if the issue is specific to your current browser or if it is a more widespread problem.

Pro Tip: Clearing your browser cache and cookies can also help resolve website issues. These files can sometimes become corrupted or outdated, causing conflicts with the website’s functionality. Clearing them can provide a fresh start and potentially resolve any problems you may be experiencing.

Remember, if you continue to experience issues with your Starbucks gift card on the app or website, it is always a good idea to reach out to Starbucks customer support for further assistance. They can provide personalized troubleshooting steps based on your specific issue and help get your gift card back up and running.

Contact Starbucks Customer Service for Additional Help

If you find yourself facing issues with your Starbucks gift card, don’t worry! Starbucks has a dedicated customer service team that is ready to assist you. Contacting Starbucks customer service is the best way to troubleshoot and resolve any problems you may be experiencing.

Live Chat or Call Starbucks Customer Service

Starbucks offers multiple ways to get in touch with their customer service team. You can either engage in a live chat session or call their customer service hotline. Both options provide quick and efficient assistance, allowing you to address your gift card issues promptly.

By reaching out to Starbucks through live chat or phone, you can explain the specific problems you are encountering with your gift card. The customer service representatives are knowledgeable and trained to handle a wide range of issues, so they will be able to guide you through the troubleshooting process.

They Can Investigate and Resolve Certain Issues

When you contact Starbucks customer service, they have the resources to investigate and resolve certain issues related to your gift card. Whether you are experiencing difficulties with a balance discrepancy, a damaged card, or a transaction error, the customer service team can assist you in finding a resolution.

Starbucks customer service agents have access to the necessary tools and systems to look into your gift card account and identify any potential issues. They can also take appropriate action to rectify the situation, such as issuing a replacement card or refunding any lost funds.

Remember, when contacting Starbucks customer service, it’s important to provide them with as much information as possible. This includes details about the specific problem, any error messages you may have received, and the relevant dates and times of the issue.

The more information you can provide, the easier it will be for the customer service team to assist you effectively.


We hope these troubleshooting tips help get your Starbucks gift card working again. The good news is that most issues like an expired card or wrong card number entered are easy fixes. If you’ve tried the steps above and your card still isn’t working, reach out to Starbucks customer service for help investigating the problem.

They’ll be able to look into your account details and transaction history to see what went wrong. With a few simple troubleshooting steps, you’ll be back to enjoying your Starbucks rewards and gift cards in no time!

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