Calling out of work can be stressful for many hourly employees. You may worry about letting your team down or getting in trouble with management. At Starbucks, baristas want to know what the company’s official call out policy is so they can plan accordingly.

We will cover all the key details you need to know about Starbucks’ call out policy for 2023 so you can feel informed if the need to miss a shift comes up.

If you’re short on time, here’s the quick answer: Starbucks aims to be understanding of situations requiring employees to call out, but being absent too frequently can still result in disciplinary action per company attendance policies.

Starbucks’ Stance on Call Outs

Starbucks, the popular coffeehouse chain, has implemented a new call out policy in 2023. This policy aims to provide clarity and guidance to both employees and customers when it comes to call outs. Understanding the company’s stance on call outs is crucial for both employees and customers to know what to expect in various situations.

Understanding of Emergencies

Starbucks recognizes that emergencies happen and that sometimes employees may need to call out unexpectedly. The company understands the importance of prioritizing employees’ well-being and encourages them to prioritize their health and safety.

In such situations, Starbucks ensures that employees will not face any negative consequences for calling out due to emergencies. This policy allows employees to take care of themselves without fear of repercussions.

It is important to note that in case of emergencies, employees are encouraged to notify their store manager or supervisor as soon as possible. By doing so, Starbucks can effectively manage staffing and ensure that the store continues to operate smoothly.

Attendance Policies Still Apply

While Starbucks acknowledges the need for flexibility in certain situations, it is important to remember that the company’s attendance policies still apply. Regular attendance is crucial for ensuring the smooth operation of each store and providing excellent customer service.

Starbucks expects employees to adhere to their scheduled shifts and to communicate any schedule changes or conflicts in advance.

Employees are encouraged to use tools such as the Starbucks Partner Portal or the Starbucks mobile app to manage their schedules and request time off. By utilizing these resources, employees can communicate their availability and schedule preferences effectively, which helps the company to better accommodate their needs.

It is worth mentioning that Starbucks has implemented this call out policy with the intention of creating a fair and supportive work environment. The company values its employees and understands that unexpected situations may arise.

By establishing clear guidelines, Starbucks ensures that both employees and customers are aware of the procedures in place for call outs.

For more information on Starbucks’ call out policy, you can visit their official website here.

Notification Process for Calling Out

When it comes to calling out at Starbucks, it’s important to follow the proper notification process to ensure a smooth transition and minimize any inconvenience for both the employee and the store. Here are some key points to keep in mind:

Advance Notice When Possible

If you need to call out from work, it’s always best to provide advance notice whenever possible. This allows the store manager to make necessary adjustments to the schedule and ensures that there are enough staff members to cover the shifts.

Starbucks encourages employees to give at least 24 hours’ notice for any planned absences. However, it’s understandable that emergencies or unforeseen circumstances may arise, making it difficult to provide advance notice.

Calling the Store Directly

When calling out, it’s important to contact the store directly and speak with a manager or supervisor. This ensures that your absence is properly documented and communicated to the appropriate person. Calling the store directly also allows for open communication, giving you the opportunity to discuss any concerns or questions you may have regarding your absence.

Texting Your Manager

In addition to calling the store, some Starbucks locations may allow employees to text their manager when calling out. This can be a convenient and efficient way to notify your manager about your absence, especially if you are unable to make a phone call.

However, it’s important to check with your store manager or consult the employee handbook to determine if texting is an acceptable method of communication for calling out at your specific location.

Remember, it’s crucial to follow the notification process outlined by Starbucks to ensure that your absence is properly documented and that the store can make the necessary arrangements to cover your shift.

By following the proper procedures, you can help maintain a positive work environment and ensure a smooth operation for the store.

Consequences of Calling Out Too Much

While Starbucks has a call out policy that allows its employees to take time off when needed, excessive call outs can have serious consequences. It is important for employees to be aware of the potential disciplinary actions and even termination that can result from calling out too frequently.

Disciplinary Actions

When an employee calls out excessively, Starbucks may initiate disciplinary actions as a way to address the issue. These actions are intended to provide guidance and support to the employee while also ensuring that the needs of the business are met.

The specific disciplinary actions can vary depending on the circumstances and the employee’s history with the company.

Some common disciplinary actions that Starbucks may take include verbal warnings, written warnings, and suspensions. Verbal warnings are often the first step in addressing excessive call outs, serving as a reminder of the importance of attendance and the impact it has on the team.

Written warnings are more formal and may outline specific expectations and consequences if the issue persists. In more severe cases, suspensions may be imposed, temporarily removing the employee from the schedule as a consequence for their excessive call outs.


In cases where an employee continues to call out excessively despite disciplinary actions, termination may be the ultimate consequence. While termination is not the desired outcome, it may be necessary to maintain the productivity and operational needs of the business.

Starbucks, like any other company, relies on its employees to be present and fulfill their job responsibilities.

It is important to note that termination is typically a last resort and Starbucks will generally work with employees to address attendance issues before reaching this point. However, if an employee consistently fails to meet attendance expectations and does not show improvement, termination may be the only option remaining.

Employees should be aware of the potential consequences of calling out too much and strive to maintain regular attendance. It is important to communicate with supervisors and utilize available resources, such as Starbucks’ employee assistance programs, to address any personal or health-related issues that may impact attendance.

Ultimately, maintaining good attendance is crucial for both the success of the individual employee and the overall functioning of the Starbucks team.

Tips for Avoiding Call Outs

Call outs can be a headache for both employees and managers. They disrupt the workflow, create scheduling challenges, and can lead to a decrease in customer satisfaction. To help you avoid call outs, here are some useful tips:

Request Schedule Accommodations

If you know in advance that you will need time off for personal reasons, it’s always best to request schedule accommodations as soon as possible. This allows your manager to plan ahead and find suitable coverage for your shift.

By being proactive and giving ample notice, you increase the likelihood of getting your request approved.

Use Sick Time Responsibly

Sickness is inevitable, but it’s important to use sick time responsibly. If you’re genuinely unwell, it’s crucial to take the time to rest and recover. However, using sick time as an excuse for last-minute call outs can create a negative impact on your team and disrupt the work environment.

Remember, your colleagues are counting on you, so only use sick time when you truly need it.

Find Shift Coverage

If an emergency arises and you’re unable to make it to work, make an effort to find someone to cover your shift. Communicate with your coworkers and see if anyone is available to step in for you. This not only shows responsibility but also helps maintain a smooth operation.

Remember, teamwork makes the dream work!

Communicate with Your Manager

If you’re facing unexpected circumstances that prevent you from coming to work, it’s important to communicate with your manager as soon as possible. Be honest and transparent about your situation, and explain why you won’t be able to make it.

By having an open line of communication, you can work together to find a solution that minimizes the impact on the team.

By following these tips, you can reduce the chances of being called out and maintain a positive work environment. Remember, everyone is part of a team, and your presence and commitment are essential for its success.


Starbucks aims to be understanding when employees need to miss work unexpectedly. However, frequent call outs without proper notice can still lead to disciplinary action. To avoid issues, communicate with your manager in advance when possible and follow company policy if you need to call out.

With notice and honesty, you can maintain good standing even when the occasional emergency absence is unavoidable.

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